You have 3 options:

1. Contact us via the live messenger chat you can find on the bottom of our website.

2. Write a ticket on our Help Desk.

3. Join our Discord Channel and ask for help.

There can be two answers attached to this question:

1. Our server data center is located in New York. 

2. Our host is DigitalOcean.

Here’s a short description taken from Google:
DigitalOcean, Inc. is an American cloud infrastructure provider headquartered in New York City with data centers worldwide. DigitalOcean provides developers cloud services that help to deploy and scale applications that run simultaneously on multiple computers. 

HiwaRO main language is English. 

Our client support the following languages :

You simply need to use @langtype with the language abbreviations. For example @langtype tha.

We decided to disable the access via the usual game launcher .exe file because we want to avoid people launching the game without patching their client. This way we reduce the support requests and it’s less frustrating for the players, because they won’t experience crashes or any other type of errors due to a lack of patching.  

When it comes to the protection of our server, we are very determined to do everything that is in our power to make it as safe as it possibly can. Our host is cloud based, so everything is very well protected and we’ve never heard of anyone having any sort of breach in its server.

The server is linux based and we also applied our own protections. There’s almost no chances for DigitalOcean itself to get bypassed, but we prefer to be protected on our side just in case.

There can be two answers attached to this question:

1. If you don’t run HiwaRO.exe as an Administrator, when you will click on the patcher’s “Start Game” button, the game won’t launch.

We recommend you to follow this quick guide to make sure it doesn’t happen again:

1. Right click on HiwaRO.exe and then click on Properties

2. Click on “Change settings for all users”.

3. Click on the checkbox to make “Run this program as an administrator” stay active on HiwaRO.exe all the time.

*Repeat these steps for “ro.exe” as well, it can’t be open but the patcher reads from this client file, so it needs to run as an administrator as well to trigger accordingly. 

2. Multi clienting is disabled, so if you already have one client open and you try to open a second one, nothing will happen. 


The reason is simple, we accept donations because we want to offer the best experience possible to our players. But we do intend to be really cautious.

Proxies for example can actually help reduce the latency for some players, but it’s not always the case. Many reports show that the ping on an NA server for players coming from other countries can be even better than on a proxy set on a VPS hosted in the players respective countries. It relies on many different factors that are sadly out of our control.

We’ll evaluate all the possibilities and do what’s best for each and every single member of our community.

To resume, all of the donations money will go into the server. Either to pay graphics for advertising or for upgrading our hosting plans for both our web host and the server itself.

The answer is very simple, yes it only contain cosmetic items.

The only thing you can acquire from the Cash Shop is stats less costumes.

We are aware that not everyone is inclided to donate for acquiring costumes, but our goal is simply to offer the best experience to our players. That’s what we hope will motivate players to donate in the end.

Yes there will be.

You can consult the Hiwa Roadmap
to know exactly at what time the updates are going to occur.

Absolutely not!

We played many MMORPGs and we were always disgusted by the unfair P2W content that pollutes some of the potentially awesome games. While we understand the main goal is to make your product profitable, we don’t agree with that vision many developers share.

We will never add P2W content in any form. This project was born off the passion we all share for this game and nothing else.

Greediness be gone!

Ragnarok Online