HOW TO GET STARTED.

FAQs.

 

You have 3 options:

1. Contact us via the live messenger chat you can find on the bottom of our website.

2. Write a ticket on our Help Desk.

3. Join our Discord Channel and ask for help.

There can be two answers attached to this question:

1. Our server data center is located in New York. 

2. Our host is DigitalOcean.

Here’s a short description taken from Google:
DigitalOcean, Inc. is an American cloud infrastructure provider headquartered in New York City with data centers worldwide. DigitalOcean provides developers cloud services that help to deploy and scale applications that run simultaneously on multiple computers. 

HiwaRO main language is English. 

Our client support the following languages :


You simply need to use @langtype with the language abbreviations. For example @langtype tha.

We decided to disable the access via the usual game launcher .exe file because we want to avoid people launching the game without patching their client. This way we reduce the support requests and it’s less frustrating for the players, because they won’t experience crashes or any other type of errors due to a lack of patching.  

When it comes to the protection of our server, we are very determined to do everything that is in our power to make it as safe as it possibly can. Our host is cloud based, so everything is very well protected and we’ve never heard of anyone having any sort of breach in its server.

The server is linux based and we also applied our own protections. There’s almost no chances for DigitalOcean itself to get bypassed, but we prefer to be protected on our side just in case.

There can be two answers attached to this question:

1. If you don’t run HiwaRO.exe as an Administrator, when you will click on the patcher’s “Start Game” button, the game won’t launch.

We recommend you to follow this quick guide to make sure it doesn’t happen again:

1. Right click on HiwaRO.exe and then click on Properties

2. Click on “Change settings for all users”.

3. Click on the checkbox to make “Run this program as an administrator” stay active on HiwaRO.exe all the time.

*Repeat these steps for “ro.exe” as well, it can’t be open but the patcher reads from this client file, so it needs to run as an administrator as well to trigger accordingly. 

2. Multi clienting is disabled, so if you already have one client open and you try to open a second one, nothing will happen. 

 

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